The following business process we focus on:

 

Sales Team Process: Defines setting customer expectations, creating quotations, price lists and product planning. The order review or supervisor checks to review customer requirements prior to the company committing to supply product to the customer.

 

The Custom Design Process: Defines how we develop customer-specific products not produced as standard products. Our R&D department will give their comments on it.

 

The Purchase and Manufacture Process: Defines buying, assembling, intergrading and testing the products procedure.

 

The Installation and Service Process: Defines installing those products in the field and providing after-sales support.



  1. Customer Satisfaction: Haida regularly conducts customer satisfaction surveys to identify opportunities for improvement. Surveys will run by our customer service team.
  2. On-Time Shipment: Make sure the manufacturing schedule on track and ship products against delivery commitments.
  3. System Testing: All machine orders are tested to specifications approve by design engineering or approve by our quality control team based on the design standard.
  4. Firmware Update: All our machine firmware will provide lifetime upgrades support service subject to a test plan to ensure compliance to the requirements specification.